FAQ's

Absolutely! At Dikazo, the security of your personal and payment information is our top priority. We have implemented stringent measures to ensure that your data remains safe and confidential throughout your interactions with our website.

We employ state-of-the-art encryption technologies, including SSL (Secure Sockets Layer) protocol, to safeguard your personal and payment information. This encryption ensures that all data transmitted between your device and our servers is securely encrypted and cannot be intercepted by unauthorized parties.

When you make payments on our website, we partner with reputable payment processors who specialize in secure online transactions. Your payment details, such as credit card numbers or bank account information, are never stored on our servers. Instead, they are directly processed by the payment provider, adding an extra layer of security to your financial data.

Your personal information is treated with the utmost care. We collect only the necessary information required to provide you with our services. This information is stored in secure databases with restricted access, and we do not share, sell, or rent your personal data to third parties without your explicit consent.

Look for the padlock symbol and "https://" in the address bar of your browser. This indicates that you are connected to a secure, encrypted connection. Additionally, you can review our Privacy Policy to understand in detail how we handle and protect your data.

While we have robust security measures in place, it's always a good practice to take additional steps to protect yourself online. Use strong, unique passwords for your Dikazo account and enable two-factor authentication if available. Regularly update your passwords and keep your devices and browsers up to date with the latest security patches.

If you notice any unusual activity, such as unauthorized transactions or changes to your account settings, please contact our customer support immediately. We have a dedicated team ready to assist you and help resolve any security concerns.

At Dikazo, we are committed to maintaining the highest standards of security to ensure your peace of mind while using our website. Your trust is of paramount importance to us, and we will continue to invest in the best security practices to safeguard your information.

We offer a variety of convenient and secure payment methods to make your shopping experience with us as smooth as possible:

1.Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, Rupay, and Discover. Simply enter your card details during checkout to complete your purchase.

2.Digital Wallets: You can make payments using popular digital wallets such as Apple Pay, Google Pay, Paytm, Phonepe  and Samsung Pay. These options offer a quick and secure way to complete your purchase using your mobile device. Please note that available payment methods may vary depending on your location and the nature of your purchase. Rest assured that whichever payment method you choose, we take all necessary precautions to ensure the security of your financial information during the transaction process.

If you have any questions or encounter any issues while making a payment, feel free to reach out to our customer support team for assistance. Your satisfaction is important to us, and we're here to help you every step of the way.

Once you've successfully placed an order with us, you will receive both an SMS and an email confirmation to provide you with peace of mind that your order has been received and processed.

SMS Confirmation: You will receive an SMS notification to the mobile number you provided during the checkout process. This SMS will contain important details about your order, including your order number, the items you've purchased This SMS serves as a quick acknowledgment that your order request has been successfully recorded in our system.

Email Confirmation: Additionally, you will receive an email confirmation sent to the email address associated with your account. This email will also contain comprehensive information about your order, including the same details as the SMS notification. You'll find your order number, the list of items you've selected, the total cost, and any applicable delivery or pickup information. This email confirmation acts as a detailed record of your transaction.

Should you have any questions about your order or need further assistance, our customer support team is available to help. You can reply to the email or contact us through the provided customer support channels.

We understand that knowing your order is confirmed is essential, and we want to ensure that you have all the necessary information at your fingertips. Thank you for choosing us for your purchase, and we look forward to fulfilling your order to your satisfaction.

Absolutely! We offer a convenient order tracking feature that allows you to monitor the status of your order in real-time.

Here's how you can track your order:

1.Log into Your Account: If you created an account during the checkout process, log in using your credentials. This will give you access to your order history and tracking information.

2.Order History: Navigate to the "Order History" section of your account. Here, you will find a list of your recent orders.

3.Select Your Order: Click on the specific order you'd like to track. This will take you to a detailed order summary page.

4.Tracking Information: On the order summary page, you'll find a tracking section that provides you with real-time updates on the status of your order. This may include information such as order processing, shipping, estimated delivery date, and any available tracking numbers.

5.Email Notifications: Additionally, we'll send you email notifications at key stages of your order's journey. You'll receive an email when your order is processed, when it's shipped, and when it's out for delivery. These emails will also contain tracking details and links to the carrier's website for more precise tracking.

We understand that knowing the status of your order is important, and we're committed to keeping you informed every step of the way. If you have any questions or encounter any issues while tracking your order, our customer support team is here to assist you. Your satisfaction is our priority, and we're excited to provide you with a seamless shopping experience.

Our shipping policy is designed to ensure a timely and smooth delivery of your orders. The delivery timeframe varies depending on your delivery location:

For Domestic Orders: If you're located within our domestic shipping zone, you can expect your order to be delivered within 2 to 5 business days from the date of order confirmation. Our team works diligently to process and ship orders as quickly as possible, and we collaborate with reliable shipping partners to ensure your items reach you in excellent condition.

Tracking Your Order: We provide order tracking for all shipments, allowing you to monitor the progress of your package in real-time. You will receive tracking information via email as soon as your order is shipped. This information will include a tracking number and a link to the carrier's website for tracking updates.

We understand that timely delivery is important to you, and we're committed to making sure your orders reach you promptly and in excellent condition. If you have any specific questions about shipping to your location or if you require expedited shipping options, please feel free to contact our customer support team. We're here to assist you and provide you with a positive shopping experience.

Yes, we want you to be completely satisfied with your purchase, and we offer a hassle-free returns and exchanges policy to ensure your peace of mind.

Returns: If you're not satisfied with your purchase for any reason, you can initiate a return within 7 days from the date of delivery. To initiate a return, please follow these steps:

1.Contact Customer Support: Get in touch with our customer support team either through email or phone. Provide them with your order details and the reason for the return.

2.Return Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to proceed.

3.Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Clearly mark the return authorization number on the package. Ship the item back to the address provided by our customer support team.

4.Inspection and Refund: Once we receive the returned item and verify its condition, we will process your refund. Please allow a reasonable amount of time for the refund to reflect in your original payment method.

Exchanges: If you received a defective or incorrect item, or if you simply wish to exchange it for a different size or color, we are here to help. Follow these steps for exchanges:

1.Contact Customer Support: Reach out to our customer support team to initiate an exchange. Provide them with your order details and specify the item you'd like to exchange.

2.Exchange Authorization: Once your exchange request is approved, we will provide you with an exchange authorization number and instructions on how to proceed.

3.Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Clearly mark the exchange authorization number on the package. Ship the item back to the address provided by our customer support team.

4.Processing the Exchange: Once we receive the item and verify its condition, we will process the exchange and ship the replacement item to you. If the requested item is unavailable, we will offer alternatives or process a refund.

Please note that items for return or exchange must be in their original condition, with all original tags and packaging intact. Shipping costs for returns and exchanges may be the responsibility of the customer unless the return is due to a product defect or an error on our part.

If you have any questions about our returns and exchanges policy or need assistance with a return or exchange, please don't hesitate to contact our customer support team. We're here to ensure your satisfaction and provide you with a smooth and enjoyable shopping experience.

Getting in touch with our dedicated Customer Support team is easy and convenient. We're here to assist you with any questions, concerns, or assistance you may need.

Contact Us Page: You can reach out to our Customer Support team by visiting our "Contact Us" page on our website. Simply navigate to the page and fill out the provided contact form. Make sure to include your name, email address, subject, and a detailed message outlining your inquiry. Our team will respond to your message as promptly as possible.

Email: You can also directly email our Customer Support team at [support@dikazo.com]. Feel free to send an email with your questions, feedback, or any assistance you require. Please include relevant details, such as your order number or account information, to help us better assist you.

Our goal is to provide you with the best possible assistance and support. Whether you have questions about our products, need help with an order, or have any other inquiries, our Customer Support team is here to help. We strive to respond to all inquiries in a timely manner and ensure your experience with us is as smooth and enjoyable as possible.

Absolutely! We frequently run promotions and offer discounts on a variety of selected items to provide you with great value for your purchases. Here's how you can stay updated on our latest deals:

Website Updates: Keep an eye on our website's homepage and product pages for any ongoing promotions or special offers. We often showcase our current deals prominently, making it easy for you to find exciting discounts on the products you love.

Newsletter Subscription: To ensure you never miss out on our promotions and discounts, we recommend subscribing to our newsletter. When you subscribe, you'll receive regular updates directly in your inbox. This includes information about ongoing sales, upcoming events, and exclusive subscriber-only offers.

Social Media Channels: Connect with us on our social media platforms to stay in the loop about our latest promotions. We often share updates, promotions, and exciting news on platforms like Facebook, Instagram, Twitter, and more.

Limited-Time Offers: Please note that promotions and discounts may have specific start and end dates, so it's a good idea to check their validity before making a purchase. Some discounts might also be exclusive to certain products or categories, so make sure to explore our website to discover the current deals available.

Our goal is to provide you with exceptional value for your money, and our promotions and discounts are one way we achieve that. We want to make your shopping experience enjoyable and rewarding, so feel free to take advantage of our ongoing offers. If you have any questions about a specific promotion or need assistance applying a discount, our customer support team is here to help.

Certainly! If you need to make changes to your shipping address after placing an order, we recommend getting in touch with our Customer Support team as soon as possible. Here's what you should do:

Contact Customer Support: Reach out to our dedicated Customer Support team as soon as you realize that you need to change your shipping address. You can use the contact information provided on our website or in your order confirmation email.

Act Quickly: Timing is important when it comes to address changes. Please contact us before your order is shipped, as once the shipping process has begun, it might be challenging to modify the address.

Provide Order Details: When you contact our Customer Support, provide them with relevant order details such as your order number, your current shipping address, and the corrected shipping address.

Support Response: Our Customer Support team will work to accommodate your request based on the status of your order and the shipping process. They will guide you through the process and let you know if the address change can be made.

Please note that while we will do our best to assist you with address changes, there might be certain situations where changes are not possible due to logistical constraints. We recommend double-checking your shipping address during the checkout process to ensure accuracy.

At Dikazo, we strive to provide you with a seamless shopping experience, and we're here to help you with any changes you might need to make. Contact our Customer Support team for prompt assistance regarding address changes or any other inquiries you may have.

Absolutely! We understand that different customers have different preferences when it comes to payment methods. For your convenience, we offer a cash on delivery (COD) payment option.

Here's how it works:

1.Select COD at Checkout: During the checkout process, when you're prompted to choose your payment method, simply select the "Cash on Delivery" option.

2.Place Your Order: Complete your order by providing all necessary information. No upfront payment is required at this stage.

3.Pay on Delivery: Once your order is ready to be delivered, our delivery personnel will bring the package to your specified address. You can make the payment in cash at that time. Please ensure you have the exact amount ready, as our delivery personnel might not carry change.

4.Receive Your Order: After you've made the payment, you'll receive your order and any necessary receipts. This payment method allows you to inspect your items before making the payment.

Please note that the availability of the COD option may vary depending on your location and the nature of your order. While COD provides a convenient and secure payment method, keep in mind that orders placed using COD cannot be cancelled once they have been confirmed.

We're dedicated to providing you with flexible payment options to suit your needs. Whether you choose COD or another payment method, we're here to ensure your shopping experience with us is smooth and enjoyable. If you have any questions about payment methods or other inquiries, feel free to reach out to our customer support team.

We want you to find the perfect fit when shopping for fashion items. To help you choose the right size, we provide a detailed size guide on the product page for each fashion item.

Here's how to use the size guide:

1.Product Page: When you're viewing a specific fashion item, scroll down to find the size guide section. This is usually located below the product description and images.

2.Measurements: The size guide will include measurements for different parts of the garment, such as bust, waist, hips, inseam, and length. These measurements are provided in inches or centimetres.

3.Comparisons: If available, the size guide might include comparisons with international sizing standards. This can help you determine which size corresponds to your usual size in other regions.

4.Model Information: Sometimes, the size guide includes information about the model's height, measurements, and the size she is wearing. This can provide you with a visual reference for how the garment fits.

5.Fit Notes: Some size guides also include fit notes or recommendations. For example, whether an item runs true to size, is meant to be oversized, or has a slim fit.

6.Customer Reviews: Reading customer reviews can also give you insights into how the item fits. Some customers might mention if they found the item to run large, small, or true to size.

Remember that fit can vary based on the style and brand, so it's important to check the size guide for each specific item you're interested in. If you're unsure between two sizes, you might consider sizing up for a looser fit or sizing down for a more tailored look, depending on your preference.

Our goal is to ensure you have all the information you need to make an informed decision about sizing. If you still have questions about sizing or need further assistance, don't hesitate to reach out to our customer support team. We're here to help you find the perfect fit and make your shopping experience enjoyable.

If you happen to receive the wrong item or size, we apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we're here to make things right. Here's what you should do:

Contact Customer Support: Please get in touch with our dedicated Customer Support team as soon as you realize that you've received the wrong item or size. We recommend reaching out within [7 days] from the date of delivery.

Provide Order Details: When contacting our Customer Support, provide them with your order number, the item you received, and the correct item or size you ordered. This information will help us quickly resolve the issue.

Arrange for Return or Exchange: Our Customer Support team will guide you through the process of returning the incorrect item. We will either arrange for a replacement with the correct item or size or initiate a refund if the desired item is unavailable.

Return Process: If a return is required, we will provide you with return instructions and a return authorization number. Please ensure that the item is in its original condition, including all tags and packaging, before sending it back.

Shipping Costs: If the incorrect item was a result of our error, we will cover the shipping costs associated with returning the wrong item and shipping the correct one to you.

Timely Response: We recommend contacting us promptly to initiate the process. This allows us to resolve the issue as efficiently as possible and ensure that you receive the correct item in a timely manner.

We apologize for any inconvenience and thank you for your understanding. Your satisfaction is our priority, and we're committed to making sure you have a positive shopping experience with us. If you have any questions or concerns, don't hesitate to reach out to our Customer Support team. We're here to assist you every step of the way.

Absolutely! We take great care in ensuring that the product images displayed on our website provide accurate representations of the items you can expect to receive. We understand that visual information is crucial when making purchasing decisions, and we want you to have a clear and accurate understanding of our products.

Image Quality: The product images you see on our website are professionally taken to showcase the items in the best possible light. We strive to capture the colors, details, and textures as accurately as possible.

Consistency: We aim to maintain consistency between the product images and the actual items. However, please keep in mind that minor variations in color or appearance may occur due to factors such as lighting conditions, monitor settings, and manufacturing processes.

Additional Information: In addition to images, we provide detailed product descriptions that include key features, materials, dimensions, and any other relevant information. This helps you make an informed decision about your purchase.

Customer Reviews: You can also refer to customer reviews for first-hand accounts of the product's appearance, quality, and fit. Customer reviews often provide valuable insights that can complement the product images.

Satisfaction Guarantee: If, for any reason, you receive an item that doesn't meet your expectations based on the product images and descriptions, please don't hesitate to reach out to our Customer Support team. We're here to address any concerns and ensure your satisfaction.

At Dikazo, we're committed to providing you with a transparent and enjoyable shopping experience. The product images on our website are there to help you make informed decisions, and we're confident that the items you receive will align with your expectations. If you have any further questions or inquiries, please don't hesitate to contact us.

Your privacy and the security of your personal information are of utmost importance to us. We want to assure you that we take all necessary steps to protect your data.

Privacy Priority: We prioritize the confidentiality of your personal information. Your data, including contact details, payment information, and any other personal details you provide, is treated with the utmost care.

No Sharing Without Consent: Rest assured, we do not share your personal information with any third parties without your explicit consent. Your data is used solely for the purpose of processing your orders, providing customer support, and improving your shopping experience.

Secure Practices: We implement stringent security measures to safeguard your information against unauthorized access, breaches, or misuse. We use industry-standard encryption and comply with privacy regulations to ensure your data remains protected.

Transparency: For more details on how we collect, use, and protect your personal information, we encourage you to review our Privacy Policy. This policy outlines our practices and commitment to maintaining your privacy.

Your Control: You have control over the information you provide to us. If you have any concerns or specific preferences regarding your personal data, please let us know, and we will do our best to accommodate your requests.

At Dikazo, we're dedicated to creating a safe and trustworthy shopping environment. Your trust is paramount to us, and we're committed to upholding the highest standards of privacy and security. If you have any further questions or concerns about your personal information, please feel free to reach out to our Customer Support team.

Absolutely! We believe in transparency and want to make your shopping experience as straightforward as possible. The prices you see listed on our website already include all applicable taxes.

No Hidden Costs: You can shop with confidence knowing that the displayed price is the total amount you'll pay. There are no hidden taxes or additional charges that will be added to your total during the checkout process.

Clear Pricing: We understand the importance of clarity when it comes to pricing. By including taxes in the listed prices, we aim to provide you with a straightforward and hassle-free shopping experience.

Receipt and Confirmation: When you place an order, your confirmation and receipt will clearly show the breakdown of the items' prices and the applicable taxes. This way, you'll have a clear record of your purchase.

Your Satisfaction: Our goal is to provide you with exceptional value and ensure your satisfaction with every aspect of your shopping journey. If you have any further questions about pricing, taxes, or any other inquiries, please don't hesitate to contact our Customer Support team.

At Dikazo, we prioritize transparency and strive to create a positive and reliable shopping environment for our valued customers.

Yes, we do offer warranties on certain products to provide you with added peace of mind and assurance of quality. Each product's warranty information is specific to the item, and you can find details in the individual product listings on our website.

How to Find Warranty Information:

1.Product Listings: When you're viewing a specific product on our website, scroll down to find the product details section. Here, you'll find information about the warranty or guarantee associated with that product.

2.Warranty Duration: The product listing will specify the duration of the warranty period, which can vary from product to product.

3.Coverage: The warranty information will outline what is covered by the warranty. This might include defects in materials, workmanship, or other specific issues.

4.Claim Process: If you need to make a warranty claim, the product listing might provide instructions on how to do so. This could involve contacting our Customer Support team or following specific steps outlined by the manufacturer.

Your Confidence Matters: We believe in offering products of the highest quality, and our warranties are a testament to our commitment to your satisfaction. Warranties give you the confidence that your purchase is backed by support and assistance in case of unforeseen issues.

Read Carefully: We encourage you to read the warranty information for each product before making a purchase. This will ensure that you are aware of the coverage, terms, and conditions associated with the warranty.

If you have any questions about a specific product's warranty or need further clarification, our Customer Support team is here to help. We're dedicated to providing you with excellent products and services that meet your expectations and needs.

Certainly! We understand that your information might change over time, and we want to make sure your account details are up to date. You have the flexibility to modify your account information after registration. Here's how:

Log Into Your Account:

1.Log in to your account using the credentials you provided during registration.

Access Account Settings: 2. Once you're logged in, navigate to the "Account" or "Profile" section. This is where you can manage your account details.

Update Information: 3. Within the account settings, you'll likely find options to update various details such as your shipping address, billing address, contact number, and email address.

Save Changes: 4. After making the necessary updates, remember to save your changes. This ensures that your new information is properly recorded.

Password Change: Additionally, if you ever want to change your password for security reasons, you should be able to do so within your account settings as well.

Benefits of Keeping Information Current: Updating your account details is important to ensure that your orders are delivered to the correct address and that you receive important notifications. Keeping your contact information current also allows us to reach out to you regarding your orders and any updates.

Please note that some account details, such as your email address, might be used for communication purposes, including order confirmations and promotional offers.

At Dikazo, we want to provide you with a convenient and user-friendly shopping experience. If you encounter any issues while updating your account details or have further questions, our Customer Support team is available to assist you.

In most cases, our system allows for the application of only one discount code per order. However, we recommend reviewing the specific terms and conditions associated with each discount code to understand the limitations and guidelines.

Here's what to keep in mind:

Single Discount Code: Our website's checkout process is typically set up to accept one discount code per order. This helps us maintain fairness and clarity in our promotions.

Terms and Conditions: When you receive a discount code, make sure to read the terms and conditions provided along with it. These terms will outline whether the code can be combined with other offers or whether it can be used alongside other discounts.

Prioritize Savings: If you have multiple discount codes, choose the one that offers the highest savings for your particular order. This will help you make the most of our promotions.

Customer Support: If you're unsure about how to proceed or if you believe there might be exceptions, you can always contact our Customer Support team for clarification.

At Dikazo, we strive to make your shopping experience enjoyable and rewarding. While applying multiple discount codes to a single order might not be common, we're here to ensure you receive the best possible value for your purchases. If you have any questions or need assistance, feel free to reach out to us.

We understand that every customer is unique, and your questions or requests might not always fit within the scope of our FAQs. If you have a specific inquiry, request, or concern that is not addressed in our FAQs, please don't hesitate to get in touch with our dedicated Customer Support team.

Here's how you can reach us:

Contact Us Page: Visit our website's "Contact Us" page to find a contact form that you can fill out with your inquiry. Provide as much detail as possible, so we can better understand how to assist you.

Email: You can also directly email us at [support@dikazo.com]. This allows you to communicate your request in writing and provide any necessary information.

Customer Support Assistance: Our Customer Support team is here to help you with any unique requests or inquiries you might have. We're dedicated to finding solutions that cater to your specific needs.

Prompt Response: We strive to respond to all inquiries in a timely manner, providing you with the assistance you need as quickly as possible.

At Dikazo, your satisfaction is our priority, and we're committed to providing you with personalized support. Whether you have questions about a product, need assistance with an order, or have a unique request, our Customer Support team is here to help. Don't hesitate to reach out – we're always happy to assist you in any way we can.