FAQs - You might have come across a few bumps while placing your orders. Here are some Frequently Asked Questions and their Answers.
1. When is a refund processed?
Refunds are processed in the following cases:
- When your prepaid order is cancelled by the seller or vendor before delivery. Our team automatically gets to know about the order status and initiates a refund if we are unable to deliver it.
- If our courier partners are unable to deliver your order.
- If you wish to return the product. The returns should be in accordance with our Return Policy.
2.What is the Return Policy of Dikazo?
Return or replacement request of any order has to be submitted within 7 days of receiving the order. In case of missing/empty/damaged/wrong product the request should be raised within 24 hrs of receiving the product. Delay in raising such a request will not be entertained.
A refund will be initiated only once the customer receives the product and then raises a return request. Replacement will depend upon the availability of the product.
In case the product gets damaged while in your possession, while still waiting for a return pickup, Dikazo will not accept a return and will not refund the amount as well.
You can request for replacement in case of the wrong color, size, style or quantity. You can also request for replacement in case of missing parts or accessories, empty packages or in case of receiving damaged products.
The returnable products should have all the original price tags and packaging slip. Some products cannot be returned and the same information will be mentioned in the page where you place an order.
3. How long does it take for the Refund to be processed?
Any refund depends upon the mode of payment. If the customer has paid through debit card or credit card, the refund shall reflect in their account within 7 to 9 business days. If the payment has been made through a NEFT transfer, the refund will be initiated within 4 working days.
4. How long does it take for a refund to be initiated?
For some orders, refunds are initiated within 2 working days, while in some other cases, refunds are initiated only after the product is returned back to the seller.
5. When does a Refund get declined?
For some orders, the refund is declined if we do not find the product in a brand new condition as it was delivered. We may decline the refund if the product received by us is not as per the claim made by the customer or if the ORDER ID is missing on the product.
6. How can I track the status of my Refund?
In order to track the status of your refund, you can follow this path:
Login > My Orders > Refund Status
7.How can I cancel my order?
The order can be cancelled if it is not shipped. Once the order has been shipped, it is not possible to cancel it.
8. Is it possible to modify the order once placed?
Yes, you can modify your order once it has been placed. But you can only modify it if it has not been shipped yet. It is possible to modify the shipping address, contact number, size, color, or style. To modify your order that has not been shipped, you need to follow this path,
Sign-In > My Orders > Modify Order. You can alternatively, contact us at firstname.lastname@example.org and write to us if you want any modifications,
9. Is it possible to change order quantity?
If you want to change the order quantity, it is best to place a new order with the required number of products.
10. What are the different payment modes available?
You can pay using multiple payment modes such as Credit Cards, Debit Cards, ATM Cards, Cash on Delivery (COD), Netbanking. Unfortunately, at the moment, international cards cannot be accepted.
11. My order is showing as a transaction failed, but the amount has been deducted from my bank account? Will it get refunded?
Sometimes, technical glitches appear in the banking payment systems. If the amount has been deducted from your account without order confirmation, then please do not place a second order for the same product. You can wait for 48 hours and by then, your order will be confirmed by our system and a confirmation will be sent to you via Email or SMS. If you do not get an order confirmation even after 48 hours, you can contact us. You may be asked to submit a screenshot of your account statement. We may also ask you to check with your bank as well. Please be rest assured, that your amount will be refunded to your bank account if the failure transaction is from our side.
12. How is the shipping cost on products calculated?
The shipping cost of every product is mentioned on the product page. This shipping cost includes the courier charges, packing charges as well as the shipment charges. For all COD orders, the amount is mentioned on the package. This amount is the same price that is displayed while placing the order. There are some states that levy OCTROI duty on the products, and so, the same shall be added to the products. In some cases, you may have to send us a scanned copy of the receipt if you had to pay an additional OCTROI charge for receiving the product. We will credit that amount to your account.
13. Why is my order not being delivered on the expected delivery date?
If your order is not being delivered on the expected delivery date, then perhaps, there is a delay from the merchant’s location or from the courier services due to unfavorable climatic conditions. In such scenarios, our app or website will show the reason for order delivery delay. You can track the status of your order in such circumstances by using the tracking number sent to you on your registered email or contact number. If there is no update on your shipment, kindly wait for 48 hours. Otherwise, please get in touch with our team on customer care and we shall guide you. You can even write to us at email@example.com.
14. I am unable to track my shipment, what should I do?
If you are not able to track your shipment, you can choose to wait for 48 hours. Sometimes, the courier companies take upto 48 hours to update the tracking information on their websites. If the shipment is on its way to its destination, you will receive the shipment details. We will recommend you to wait in such a case. If the tracking number is not updated, you can get in touch with us via email or customer care number.